Expert Assistance in the Timeshare Industry
Turn to us for assistance with timeshares, holiday ownerships, points or fractional schemes, wherever you are in the world.
WHO WE ARE
WHO WE ARE
At Timeshare Withdrawals Team we’re experts in the timeshare industry. There are thousands of people around the globe experiencing issues with their timeshare contracts, and we assist many in this situation. From our free initial consultation, through to any actions taken after, we’re here to provide the best possible advice to those experiencing an issue with their timeshare.
The legislation surrounding timeshares differs from country to country, plus rules are constantly changing. We stay on top of all new regulations, ensuring you always receive the most accurate and up-to-date advice. By the time your initial consultation finishes, you’ll understand your situation completely and will be aware of how to move forward.
Our team, which comprises of many timeshare experts with huge experience in the industry, has helped hundreds of people trapped in unfair, and sometimes illegal, timeshare contracts. Alongside dealing with existing timeshares and their issues, we’re also able to offer advice to anyone thinking about taking out a timeshare agreement.
While we help with a vast array of issues, we are primarily engaged in helping clients escape their timeshare contracts. This is something for which we offer a free consultation, giving timeshare owners the chance to finally rid themselves of the long-term hassle and expense a timeshare often provides.
We pride ourselves in comprehensively knowing the timeshare industry. This means we can give the best advice possible about timeshare scams and resort closures, as well as any other aspect of the timeshare industry.
The problem with timeshares is, for many, a very real one. Even Forbes has recently picked up on the issue, publishing an entire article on ridding yourself of a timeshare contract – an article that emphasizes the need for the process to be carried out by an experienced solicitor.
IMPORTANT: On 3rd January 2021, Club La Costa, also known as CLC World, filed for bankruptcy. If you have a timeshare agreement from this company, please contact us urgently to discuss how to move forward.
Your Free Consultation
Your Free Consultation
Your free consultation will allow you to find out exactly what your rights are with regards to your timeshare agreement. During the one-to-one consultation, an expert will answer any questions you might have, as well as give you the advice you need.
We advise all clients attending their free one-to-one consultation to write down any questions they might have. This will ensure you don’t forget to ask something important and that we can help you in the most effective way.
Want to find out more? If so, please call or email us today.
CURRENT LEGAL ADVICE
CURRENT LEGAL ADVICE
The directive provides stronger protection to consumers, covering contracts for the sale of Timeshare products* and long-term holiday products* for consumers. It applies to contracts regarding the resale* and exchange* of Timeshare/ long-term holiday products. It lays down rules regarding advertising, contractual information and pre-contractual the right of withdrawal and a ban on advance payments during the withdrawal period.
(*) please sections KEY TERMS
EU countries had to enact and apply national legislation transposing the directive by 23 February 2011.
* Timeshare contract: a contract of a duration of more than one year under which a consumer purchases the right to use accommodation on more than one occasion, typically 1 or 2 weeks each year.
* Long-term holiday product contract: a contract of a duration of more than 1 year which gives the consumer the right to discounts on accommodation or to related benefits, sometimes in combination with travel or other services.
* Exchange contract: contract under which a consumer joins an exchange system which allows him/her to temporarily swap the benefits deriving from a timeshare contract with another consumer.
* Resale contract: a contract under which a trader is paid to assist a consumer to sell or buy a timeshare or a long-term holiday product.
In good time before the consumer is bound by any contract, the trader shall provide clear, accurate and sufficient information, free of charge, using a standard form, in an official language of the consumer’s EU country.
The form should include information notably about the product (in the case of a Timeshare contract, long-term holiday product contract or an exchange contract) or the service (in the case of a resale contract), the consumer’s rights and all costs. It must state that there is a right of withdrawal and the conditions under which it may be exercised. This information is an integral part of the contract.
Any advertising should state where the information in writing can be obtained. At a sales event:
- the invitation should clearly state the commercial purpose of the event,
- the information package should be available to the consumer at all times,
- a timeshare or a long-term holiday product shall not be marketed as an investment.
Before the contract is signed, the trader must explicitly draw attention to the consumer’s right of withdrawal, the withdrawal period, and the ban on advance payments. These clauses are subject to separate signatures. The contract shall include a separate standard withdrawal form, intended to make it easy to withdraw from the contract.
The consumer has the right to withdraw, without giving a reason, for 14 days from signature or receipt of the contract. This cooling-off period is extended by 3 months where the information package has not been given to the consumer, and by 1 year if the withdrawal form is not provided.
If a consumer withdraws, any contract linked to the main contract is automatically terminated at no extra cost.
No advance payment, guarantee or acknowledgement of debt to the trader or to a third party is allowed before the end of the withdrawal period. For resale contracts, no fees should be paid to a trader in advance of the actual sale.
Payments under long-term holiday contracts are to be made in equal yearly instalments. From the second instalment onwards, the consumer may end the contract without penalty by acting within 14 days of receiving the request for payment.
EU countries shall inform consumers of methods of redress under national legislation, and encourage out-of-court settlements.
For more information, see Timeshare on the European Commission’s website.